Any Minute — Support

Any Minute shows everyone travelling to one place where the others are, so nobody has to send "where are you?". If something is not working, write to us — a person reads it.

Common questions

My sign-in code never arrived

Check spam for a message from Any Minute. The code is six digits. If nothing comes, wait a minute and tap Send a new code. If it still does not arrive, email us with the address you used.

How do I join a trip?

Tap the link the organiser sent you. It opens Any Minute and asks the organiser to let you in. If you are already friends with them, the invitation appears on your Ride tab without a link. You see nobody's position until you have been let in.

You need the app installed first. A link on its own will not install it.

Nobody can see me on the map

Two things have to be true: you pressed Start the ride, and location is allowed for Any Minute in your phone's Settings. While Using is enough, so Any Minute never asks for Always. On iPhone, also check that Precise Location is on, because an approximate location makes the arrival time wrong.

How do I stop sharing?

On the way, tap Exit ride on the map. When you arrive, Any Minute keeps sharing for up to 15 minutes so your group can find each other, with a countdown on the map and on your trip in the list. Tap Stop to end it sooner. When the countdown ends, sharing stops by itself and your position is erased.

Can I follow a trip without sharing my location?

Yes. Once you are let in, choose to watch instead of ride. When the ride is under way, tap Watch on the trip. You see everyone on the map and send nothing.

Why does location keep running when I switch apps?

Because you will be driving with a map app in front of Any Minute. Without it your position stops updating the moment you switch away, and the group sees you go quiet. It runs only while you are on a ride, and for up to 15 minutes after you arrive, and your phone shows that it is running: the location indicator on iPhone and a notification on Android.

Why did I get told somebody is running late?

Their phone's live arrival time has stayed more than 15 minutes past the time the group agreed. Any Minute does not know why, so it does not say.

How do I delete my account and data?

In the app: You, then Delete my account. It removes your email, name, username, every position, the trips you host and your seat on everyone else's. It cannot be undone. See the privacy policy for what is kept and for how long.

Reporting a problem

The You tab has Report a problem. It goes with your account and includes your app version, phone and recent errors, and you can read exactly what is attached before you send. For anything about your account or your data, email us instead.